Research
USER TEST RESULTS
AFTER
On the redesign, it took the users only 2 clicks on average for the same task. No mistakes or misinterpretations were made.
LACK OF GUIDANCE
Charging types were merged, settings where automated and clear information were provided.
The overview went from prioritising statistics and presenting 6 cards, to prioritising a charge status, charge control and only 3 cards instead.
An overview of the charging plan was added for charge types with schedules.
Tailored, user friendly solutions for smart charging and schedule charging with an recognisable interface, inspired by Apple's IPhone Calendar.
The list of vehicles and the flow of adding a new vehicle had small buttons. They were replaced by an interaction - simply click the card of the vehicle to edit it, and swipe to delete it. This interaction is well known from e.g. Apple's IPhone Alarm.
Nudging users toward good decisions!
A new design suggestion was to implement a quiz-guide for new users who are not sure what charge type suits them. A quiz is more engaging and the user won't need to read about all the charge types. It is more easily consumable, and therefore more accessible.
This function also allows us to nudge the user to choose smart charge, through how we word the questions and the answers to influence the user. Smart charge helps the users charge cheaper and more enviromentally friendly - a win-win solution for everybody!
